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Communcation Basics

Communication Basics

The Three ‘C’s for Managers

This three part series of courses can be conducted separately or together for a 2-day program.

Your Communication 

Objective

To be able to better communicate and gain understanding with others and to understand the 5 traps and the 5 skills to listening.

What you will learn…

  • The three channels of communication and how to recognize and utilize these channels.
  • The value of feedback for improved communication skills
  • The 5 key skills to listening and identifying the 5 traps
  • How to achieve understanding
  • Utilizing the ‘Listening Ladder’

Format 

  • Interactive instructor presentation
  • Individual Exercise
  • Self Assessment
  • Team Exercises
  • Full group discussion
  • Role-Play
  • Video viewing

 Value Added Actions

 Pre- and post-knowledge assessment to determine knowledge transfer

  • Concrete Action Plans
  •  3-week follow-up to determine improvements

Time – 4 -5 hours

Who should attend?

Managers, co-workers and participants from any area of a business wishing to improve their communication skills in the workplace.

 

Your Climate 

Objective

To understand what it takes to build a motivated team that feels good about itself and your company.

What you will learn… 

  • That different people are motivated by different things
  • What can elevate motivation, what can drain it
  • How to catch people doing something right and being specific with your praise. 

Format

  • Interactive instructor presentation
  • Individual Exercise
  • Self Assessment
  • Full group discussion
  • Video viewing

Value Added Actions

 Pre- and post-knowledge assessment to determine knowledge transfer

  • Concrete Action Plans
  • 3-week follow-up to determine improvements

Time – 2-3 hours

Who should attend?

Managers from any area of a business wishing to improve their motivational skills in the workplace. 

 You as the Chief 

Objective 

To understand the techniques of how to be a flexible and successful leader.

What you will learn…

  • To appreciate the qualities and values of the successful leader
  • To be able to utilize the four leadership styles and develop the ability to assess the appropriate development levels using the situational leadership model

Format

  • Interactive instructor presentation
  • Individual Exercise
  • Self Assessment
  • Full group discussion
  • Video viewing

 Value Added Actions

 Pre- and post-knowledge assessment to determine knowledge transfer

  • Concrete Action Plans
  • 3-week follow-up to determine improvements

Time – 3-4 hours

Who should attend? 

Managers from any area of a business wishing to improve their leadership skills in the workplace.

 


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